Terms & Conditions

Current dispatch times are 14-21 days.

More informtion can be found in the shipping section of our website or feel free to email us at @customizeddesigns@hotmail.co.uk

Welcome to Customized By Laura website Terms and Conditions of use. These terms and conditions apply to the use of this website at www.customizedbylaura.com . By accessing the Customized By Laura Website and/or placing an order, you agree to be bound by our terms and conditions.

Using the Customized By Laura Website indicates that you accept these terms and conditions regardless of whether or not you choose to order from us. If you do not accept these terms, please do not use our site.


By checking out & agreeing to the terms and conditions and the waiting times stated above you are entering a contract of agreement. Were there by you are willing to wait the times stated. No refunds will be given for orders that have been made under this agreement. It is an extremely busy time here at Customized By Laura. Orders are drawn or cut out within 48 hours of the order being made in order to stay on top of the demand so if there are any major changes to your order after this period we may not be able to help.

**washing instructions: Please note many of our hand painted items are hand/sponge wash only. Please feel free to check with us before washing as we will not be held responsible for any damages once an item has been washed.

**Clothing with transfers should be washed on a low setting and always inside out to keep products at their best**


You will be able to access all areas of this Website without registering your details with us.

We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

Ordering from us

You are deemed to place an order with us by ordering via our online checkout process.

Our acceptance of an order takes place when we despatch the order. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

We may refuse to accept an order:

Please note that all orders are hand painted using the notes you give us. We try our very best to adhere to all your requests but they are not always possible. When selecting 3D materials they may differ from the colour you have chosen but we will keep the colour theme of the bag to that specific colour for you. Bows & materials may differ throughout the year depending on suppliers.


We will deliver the Products ordered by you to the address which you provide when you place your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received.

The majority of our products are despatched on a 1st Class Royal Mail service. If you have not received your items after 15 working days from the date of dispatch, you must check with your local sorting office even if you have not received notification from your postman that they are holding items for you. At that point we will be able to check the location of your parcel via the tracking number provided by Royal Mail at the time of posting. Please note that signed for parcels are not fully trackable. The information given is very basic but we can see if they have tried to deliver or if somebody has signed for your parcel. Depending on the outcome we may offer a free replacement or a complete refund. Tracking information is not sent to customers. This is kept internally for insurance purposes. Larger order will be sent using Royal Mail's signed for service or special delivery depending. 

Large items such as suitcases will be sent using Hermes or Parcel Force which is a 3-7 working day service. Items that do not arrive in this timescale can usually be tracked. Items sent using Hermes are able to be tracked but this information is kept internally for insurance purposes.

We do accept international orders. For more Information Please email customizeddesigns@hotmail.co.uk and we will be happy to assist you futher.

Dispatch times are product dependant, Painted items - upto 28 working days from the date the payment is received, Printed items - 3-4 calender weeks days from the date the payment is received. Our normal working hours are Monday to Friday 10am - 4pmpm. We only dispatch orders during these times. Actual timescales may differ due to events and conditions outside the control of Customized By Laura.

Whilst we make every effort to deliver goods as quickly as possible, we cannot guarantee delivery on a specific date.

Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.

If you do not receive Products ordered by you within 28 days of the date on which you ordered them, we shall have no liability to you unless you notify us by email at Customizeddesigns@hotmail.co.uk of the problem within 28 days of the date on which you ordered the Products.

In the event that we reproduce an item for you and subsequently the original is returned as undelivered by Royal Mail, we reserve the right to charge an administrative fee up to 100% of the sales price of the reproduced product.

We reserve the right to request customer wait up to 15 working days from the date of despatch before replacing an undelivered item. Once again this is because we do not provide the delivery service therefore the responsibility of the order transfers to the courier or supply partner transporting your item.

Extra Delivery Information:

Order Cancellations

For most items, you have the legal right to cancel your order within 7 days of receiving the goods. However a 'cooling off' period does not apply:

As ALL our items are made to order no refunds or exchanges can be granted should the customer request an incorrect size/name at time of order. We will not refund unwanted orders after 48 hours of the order being made this is due to each order being hand drawn or cut in preperation for it's completion. Your statutory rights are not affected.

Returns and Exchange

Your rights to return the goods to us will not apply in the following circumstances:

If you return an item because of an error on our part, Its damaged or broken, It must be reported to us within 7 days, no responsibility can be accepted after this period. If you have contacted us with in this time limit you may be offered a replacement or full refund including postage and packing costs in returning your items to us. When returning items you are strongly recommended to obtain proof of posting. Items must be returned to us before any refund or replacement can be sent to you. Please keep proof of postage. 

The item(s) must be returned in the condition in which you received it within 28 days of delivery. By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.

We regret that postage and packing costs for unwanted items cannot be refunded. 

Please note:

(On any rare occasion where a refund is given it will be sent back how it was received. Refunds will usually take  3-5 working days to be received once processed depending on how the order was made. Processing can however take longer during busy periods. Please allow up to 14 days for your order to be processed fully and the refund given. You will receive email confirmation automatically once the refund has been processed confirming the refund has been made.)

Copyright & Licence

You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non- commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the aterials or content on the Website without written permission from us.

Unless otherwise stated, the copyright and other intellectual property rights in all material on thisWebsite (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with the clause above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

Any rights not expressly granted in these Terms are reserved for the sole and exclusive benefit of the Company.

Service Access

Access to and use of the Website shall be provided by us in accordance with the Terms.

While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

The material on this Website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.


We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977) (ii) fraud (iii) misrepresentation as to a fundamental matter or (iv) any liability which cannot be excluded or limited under applicable law.

If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

Advertising and Sponsorship

Part of the Website may contain advertising and sponsorship.

Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Website complies with relevant laws and codes. We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material.

Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the non-exclusive jurisdiction of the English courts.

We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom and Eire. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom and Eire, you do so at your own risk and you are responsible for compliance with local laws.


You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

Only the parties to these terms and conditions may seek to enforce them. Nothing in these terms and conditions is intended as granting any persons who are not parties to these terms any rights under the Contracts (Rights of Third Parties) Act 1999.

Customized Store theme by Aliasdev Studios